HPI Model - Improve Contingency Labor Turnover Rate by 80%

Do you believe that high turnover has nothing to do with company monetary reward?

Double digit turnover per month is an alarming number to the management, at that time the average turnover per month in the market was record 17% per calendar month, and we were more than that. My role was to understand why? How to stabilized the workforce and reduce the turnover.

Within 6 months of continuous business process improvement and implementing integrate information system, I managed to reduce the turnover to single digit and continue to maintain an average 4% to 6% turnover per month.

During this 6 months period, I started benchmarking project, hope we are able to share the knowledge among us in the same industries. Unfortunately, no success. A special working committees were setup, and we done HPI 6 block assessment. Finally, we came to a conclusion - "Environment" and "Information". Since we all paid according to the market, it is not surprise to me.

Information is critical success of this project, without information it will be a "Blind led the Blind", where it end? Well within circle of their communities.

Environment issues is more a common sense, as long as a channel for the "people" to bring it up their concern and address it accordingly, it can be resolve, and most of the problem arise is misunderstand.

Team collaboration and participation are very critical on every project. Have collaboration without participation, then it mean you are a team. If you have collaboration and participation, it mean you have working team.

Mine advice is "Get your hand dirty".

Would you hire someone who have hand-on experience or someone who has working experience?